Positive Charge is a social enterprise committed to providing trustworthy, low cost and up-to-date energy saving advice, services and products to households, businesses, schools and community groups across Victoria and more recently in New South Wales.
We are owned and operated by the Moreland Energy Foundation Ltd (affectionately known as MEFL), a community organisation dedicated to tackling climate change.
We are the only organisation of our kind.
We offer trustworthy advice and the confidence to link our customers up to carefully selected suppliers and installers of energy efficiency and renewable energy products and services.
Unlike other brokers, we only work with suppliers after conducting a thorough procurement process, so that we can be confident that we are offering high quality products and services at a great price from a company we can trust. We work with the Alternative Technology Association to ensure our suppliers offer good quality products, excellent customer service, value for money and that meet Australian conditions and standards.
Whether people wish to obtain a quote from our suppliers or not, Positive Charge offers advice on a complete suite of energy efficiency and renewable energy measures. We are always on hand to support households and businesses through any issues that arise.
We don’t work alone…
Positive Charge works extensively with local governments in Victoria and NSW to support council staff through their own sustainability journey, as well as providing a specialised advice service to local residents and businesses that council would otherwise have limited resources to deliver. Positive Charge utilises council channels in a strategic and streamlined way to ensure that members of the community are reached in a way that is relevant to them. We are currently partnering with 15 councils in Victoria and 14 councils in New South Wales, to deliver energy saving and renewable energy services to their communities.
Our suppliers are secured through a rigorous selection process which meets our standards and those of our partner Councils. The procurement process provides due diligence on product quality, warranty length, cost and customer service. In addition, the solar system components are independently assessed by the Alternative Technology Association (ATA) to ensure they meet high standards.
The suppliers are chosen based on:
- Quality of product,
- Length of warranties,
- Financial sustainability, and
- Shared company values.
What’s in it for us?
At the heart of Positive Charge is action. We exist to support the community in transitioning to a zero carbon energy future.
We understand that some of the things holding people back from taking action is a lack of information, good quality advice and trust in the products and services available in the market. That is what we provide. In order to do that we derive income from a range of sources:
- Local Council support,
- Management fees from suppliers for sales on Solar PV, LED Lighting and other products,
- Projects that we deliver on behalf of State and Federal Governments, and
- Services that we offer such as Home and Business Energy Assessments.
Why go through Positive Charge?
You can access a free, no obligation quote from our suppliers through Positive Charge and if you chose to purchase a product or service from our suppliers we receive a management fee. This management fee helps to cover our costs for the ongoing customer service, information and advice that we offer.
By going through our suppliers Positive Charge is in a good position to help you if any issues come up before, during or after installation or delivery. While our processes aim to drastically reduce the risk of problems arising, things still happen and we will always be there to help guide you through to resolution. We have a customer charter that clearly outlines our commitment to you.
While we have done our utmost to choose the best suppliers and products, we also encourage you to do your own due diligence, as you usually would when engaging a supplier. And of course come back to us with your questions – we love to help!
If you choose to use another supplier you can ring our Energy Helpline on 1300 23 68 55 to chat to us if you have any questions or concerns.
In the four years we have been operating we have reduced more than 120,000 tonnes of greenhouse gas emissions by:
- Supporting the installation of more than 1500 solar PV systems in homes in Victoria and NSW,
- Delivering more than 500 Home Energy Assessments,
- Helping more than 11,000 individual households and businesses with general energy advice over the phone, and
- Building our subscriber base to more than 14,000 people who receive smart energy advice and information straight to their email inbox every month.
Download our latest Annual Report 2015/16 for more information.